Privacy Policy ace47 – Our Commitment to Protecting Your Data

1. Introduction

Ace47 ("we", "Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy explains in detail how we collect, use, store, disclose and protect your personal information when you visit or use the ace47 platform at https://ace47.onl.

We understand that your trust is the most valuable asset we hold. As such, every data-related decision is made with the interests and safety of our players as the top priority. This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

If you have any questions after reading this policy, our support team is available to assist via live chat or the email address listed at the end of this document.

2. Information We Collect

Ace47 collects personal information in several ways depending on how you interact with our platform. Below are the types of information we collect:

We only collect information that is strictly necessary for the stated purposes. Whenever we request additional information, we will explain why it is needed.

3. How We Use Your Data

The information we collect is used responsibly for the following purposes:

• Account management – registers new accounts, verifies identity, and manages player profiles
• Transaction processing – processes deposits, withdrawals, and financial history accurately and securely
• Fraud prevention – detects and prevents suspicious activity, money laundering, and platform abuse
• Customer support – resolves complaints, responds to inquiries, and provides effective technical support
• Platform communications – sends important notifications related to accounts, security, and service updates
• Service improvement – analyzes usage patterns to improve platform functionality and user experience
• Responsible gaming – monitors betting habits and identifies players who may need self-management assistance
• Legal compliance – fulfils reporting and record-keeping obligations required by the relevant authorities

We do not use your personal data for automated decision-making that negatively affects your rights as a player without human review.

4. Information Sharing and Disclosure

Ace47 does not sell, rent, or share players' personal data with third parties for commercial marketing purposes. However, there are limited situations where we may need to share certain information:

• Payment service providers – to process deposits and withdrawals through certified and trusted payment gateways
• Technology providers – such as server hosting services and analytics platforms bound by strict confidentiality agreements with us
• Authorities – when required by law, court order, or directive from a legitimate enforcement agency
• Identity verification providers – for KYC purposes and anti-money laundering compliance in accordance with legal requirements

Every third party we work with is required to comply with data protection standards equal to or higher than those we set ourselves. Binding data processing agreements are signed with each of our service partners.

5. Data Security and Protection

Ace47 continually invests in security infrastructure to ensure your data is protected at all times. The technical and organisational measures we implement include:

• 256-bit SSL/TLS encryption for all data communications between players' devices and our servers
• Passwords are stored using secure hashing algorithms — we never store passwords in plain text
• Strict access controls ensuring only authorised personnel can access player data
• Firewall and intrusion detection system (IDS) operating 24 hours a day, 7 days a week
• Regular security audits by independent, certified third parties
• A tested incident response plan to address any data breach swiftly and effectively
• Regularly encrypted data backups to ensure service continuity

While we take all reasonable measures, no security system can be guaranteed 100% foolproof. We encourage players to also take personal protective steps such as using strong passwords and never sharing their login credentials with anyone.

6. Cookies and Tracking Technology

Ace47 uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies – required for core platform functions such as session login and account security. These cookies cannot be disabled.
• Preference Cookies – saves your preferences such as language and display theme for ease of use.
• Analytics Cookies – helps us understand how players use our platform so we can continually improve it.
• Security Cookies – used to detect suspicious activity and protect player accounts from unauthorized access.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the ace47 platform.

7. Your Rights Regarding Personal Data

As an ace47 player and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the ace47 support team via live chat. We will process your request within 14 business days and may need to verify your identity before proceeding.

8. Data Retention Period

Ace47 retains players' personal data only for as long as necessary for the stated purpose or as required by applicable law. Our data retention guidelines are as follows:

• Active account data – retained for as long as your account is active and for 5 years following account closure
• Financial transaction records – retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements
• Support communication logs – retained for 2 years for reference purposes and dispute resolution
• KYC and identity verification data – retained for 5 years after the business relationship ends as required by law
• Analytics and cookie data – retained for a maximum of 24 months before being anonymized or deleted

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to any individual.

9. Protection of Underage Players

Ace47 takes seriously ensuring that our platform is not accessed by individuals under the age of 18. We conduct age verification during registration and through a strict KYC process.

If we discover that personal data has been collected from an underage individual without our knowledge, we will take immediate steps to:

• Close the relevant account immediately
• Permanently delete all associated personal data from our systems
• Return any eligible fund balances to the original payment source

Parents and guardians who discover that their child has registered an account at ace47 are requested to contact our support team immediately for follow-up action.

10. Privacy Policy Amendments

Ace47 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. The "Last Updated" date at the top of this document will always reflect the latest version.

For material changes, we will notify players via in-platform notifications or email before the changes take effect. Continued use of the platform after an amendment is published will be considered acceptance of the updated policy.

We encourage players to review this page regularly to stay informed about how we protect your personal information.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the ace47 Privacy Officer through the following channels:

• Live Chat: Available 24/7 — click the chat icon at the bottom corner of the platform
• Privacy Email: [email protected]
• Response Time: Within 3 business days for privacy enquiries

For data protection issues that cannot be resolved internally, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection. ace47 will always cooperate fully with the authorities in any related investigation.

We also encourage you to read Terms & Conditions and Responsible Gaming us for a complete overview of how ace47 operates transparently and responsibly.